Before Your Flight
To make your life easier, La Compagnie assists you in organizing your trip. Here, you'll find all the essential information for a stress-free journey between Paris, Milan or Nice and New York, including administrative formalities, check in and baggage allowance.
Check out the necessary documents to fly stressless
As La Compagnie operates international flights, you are required to have a valid passport in your possession at the time of your flight. Passengers must check formalities of entry and residency at the destination country’s embassy or consulate prior to their flight, so that they can be informed as to whether or not they require a travel visa or other document.
You are responsible for checking the validity of your passport and renewing your passport if needed. On the day of departure, if the documents presented do not fall under the authority of the destination country’s laws, La Compagnie reserves the right not to give you your boarding ticket. In case where the problem occurs upon the flight’s arrival, passengers will pay all charges that the destination country imposes upon La Compagnie.
To check entry conditions as well as the current Covid-19 restrictions, we invite you to keep yourself informed and regularly check the following websites:
Passengers must complete the Electronic System for Travel Authorization (ESTA) prior to entry into the territory of the United States. You may apply for ESTA by visiting the following website: ESTA (Electronic System for Travel Authorization)
L’autorisation peut être obtenue en ligne en se rendant à l’adresse suivante : ESTA (Electronic System for Travel Authorization)
Children traveling alone or with their parents must be in possession of a valid passport under the name of the person accompanying them. For more information about the formalities of entry and residency, please contact your destination country’s embassy or consulate.
Carried-on or checked-in your luggage will fly safely
2 checked-in luggage are included in your ticket fare, whatever the fare you select. The maximum dimensions for checked luggage are:
- 70 lbs (32 kg) maximum per luggage
- Total size of baggage 62 in. (height + length + width)
If your luggage exceeds the total size allowed (62 in), or if you want an additional luggage you will be charged for each piece:
- €200 for flights departing from Europe to the United States
- $200 for flights departing from the United States to Europe
Please take into account that baggage exceeding 118 in will not be accepted by our agents at the check in desk.
In addition to your checked-in luggage, La Compagnie offers free transport for Sports Equipment (*) such as :
- Skis
- Surfboards
- Golf bags
- Bikes
- (*) One registered item per person
However, please note that electric bikes and other electric sport equipment cannot be accepted onboard La Compagnie.
On board, you will be allowed to carry on 1 bag with the following maximum dimensions: 21 ⅔ in. (55 cm) in length x 13 ¾ (35 cm) in width x 9 ⅚ in. (25 cm) in height.
An extra accessory bag is allowed as well, such as a handbag, briefcase, laptop bag or camera case .
The total maximum weight of all your luggage and stored items in the cabin must not exceed 39 ⅔ pounds (18 kg).
The transportation of liquids on board the aircraft is strictly limited to the following restrictions: liquids cannot exceed a unit capacity of 3.4 ounces (100 ml), and must be stored in a transparent plastic bag to be presented at security checkpoints.
For safety reasons, all of the following items are strictly prohibited on board our aircraft:
- Knives and sharp objects, firearms, and all ammunition
- Printer ink cartridges
- All liquids and aerosols over 3.4 ounces (100 ml)
- Gasoline, gases, solvents, ketones, and flammable products
- Fireworks, toxic or radioactive material
- Insecticides, pesticides...
As for prohibited items in checked-in luggage:
- Lithium reserve batteries
- Large electronic devices (laptop, tablet) and electronic cigarettes
This list isn't exhaustive, click here to see the list of allowed and prohibited items in checked-in and carry-on luggage.
We remind you that if you are carrying prohibited items, they will be confiscated by control services.
If you encounter a problem with your baggage, please follow these steps:
- Report it immediately at the airport and fill out a document called a PIR (Property Irregularity Report) provided by the airport staff on site.
- Contact our Customer Care team at customercare@lacompagnie.com providing the following information: the PIR, your boarding passes, and in case of damaged baggage, photos of the damage and the purchase receipt of the baggage. If a bag is missing, La Compagnie will cover the costs for essential items (clothing, underwear, and hygiene products). To request a reimbursement, please attach the receipts to your request.
We will strive to quickly resolve any irregularities to ensure your satisfaction.
Online or at the airport between 2h30 and 50 minutes before departure, the check-in is easy and efficient
Online check-in opens 24h prior to departure and closes 2h before the flight.
Some passengers (minors, selectees, etc…) are not allowed by the authorities to check-in online. If you are not allowed to check-in online you can check-in at the airport.
Airport check-in opens 2h30 prior to the flight and closes 50 minutes prior to departure.
- In New York: Newark - Terminal B - Level 3 (Upper level)
- In Paris : Orly Airport - Terminal 4 - Desks 45
- In Nice : Nice Côte d'Azur - Terminal 2
- In Milan : Milan Mapensa - Terminal 1