Conditions 
general terms of sale and use

DreamJet SAS is a simplified joint stock company with a single shareholder, having its registered office at 21-37 rue de Stalingrad, 94110 ARCUEIL and registered in the Créteil Trade and Companies Register under no. 798 090 627 (hereinafter referred to as “DreamJet”), whose social objective is to operate an airline under the name of La Compagnie.

These General Terms and Conditions of Sale and Use of the DreamJet Site (the “General Conditions”) apply to all transactions for the sale of transport services by DreamJet via its website. www.lacompagnie.com (hereinafter referred to as the 'DreamJet Website') or via DreamJet's telephone reservation number. Transportation services are also subject to specific contractual conditions associated with the Tickets, applicable Fares, and General Passenger Conditions of Carriage, as well as rules and regulations established by DreamJet or any codeshare partner performing the service.

DreamJet may change or cancel these terms and conditions at any time. The terms and conditions applicable to any given sales transaction are those in force at the time of sale.

All sales of transportation services subject to these Terms and Conditions constitute contracts of carriage between the person who purchases transportation services from DreamJet (hereinafter referred to as the “Buyer”) and DreamJet.

The Buyer and DreamJet will be deemed to have concluded the contract of carriage when DreamJet sends a confirmation by email to the address specified by the Buyer for this purpose.

DreamJet's liability and the conditions of carriage will be subject to the DreamJet General Conditions of Carriage for Travellers, which the Buyer must accept and accept before any contract can be concluded under these General Terms and Conditions. The Buyer is deemed to accept the DreamJet Passenger General Conditions of Carriage by checking on the DreamJet Website “I have read and accepted the General Conditions of Passenger Carriage” and I accept them. DreamJet may change these terms and conditions at any time, so purchasers are encouraged to keep track of any changes that may affect them at any time.

The rates for transport services are the DreamJet states on the DreamJet site and/or via the telephone reservation number subject to the terms and conditions provided by the DreamJet General Conditions of Carriage for Travellers and the tariff rules. All payments made by the Buyer will be considered final. However, when booking in the USA via La Compagnie's telephone reservation system, the website, www.lacompagnie.com and La Compagnie's counters, Passenger can request your refund within 24 hours of the purchase by writing to the following email address: customercare@lacompagnie.com including all relevant information, provided that a reservation was made one week or more prior to the scheduled departure of the flight.

All promotional rates offered by DreamJet are subject to special pricing rules that Buyer must read and agree to prior to purchase.

Payment for tickets integrating the General Conditions of Carriage for Passengers can be made via the DreamJet Website or by telephone reservation number by bank debit card or credit card (Carte Bleue, Visa, Master Card, etc.). DreamJet will send an email confirming that the tickets have been paid for to the email address that the Buyer provides for this purpose.

In case of failure to pay online or by telephone for technical reasons or due to lack of funds, in addition to paying for the services, the Buyer will also be required to pay the fees that the non-payment caused by their fault

Purchasing services from DreamJet partners is a contract between the company providing these services and the person who purchased them. DreamJet will not be involved in subscribing to these services and will not be required to perform them under any circumstances. In such circumstances, the terms and conditions of the third party service provider will apply.

Travel documents that confer the right to use transport services under these General Terms and Conditions will be delivered to the Buyer as indicated below: by sending a confirmation email containing reservation references and ticket numbers.

The photographs and advertising statements on the DreamJet site have no contractual value and do not constitute any guarantee as to the services provided by DreamJet.

Except for applicable laws and government regulations, the only statements of law that govern DreamJet's services are those arising from DreamJet's fare rules and the General Conditions of Carriage for Passengers that apply to the contract entered into.

Additionally, when it comes to travel to and from the United States, the DreamJet Customer Service Plan and the Emergency Plan for Long Asphalt Delays are applicable to your trip. DreamJet cannot be held responsible for any malfunction or unavailability of the DreamJet website or its telephone reservation number.

DreamJet disclaims any responsibility for any loss, direct or indirect, and more particularly any loss of profit or financial damage that may result from the use of the DreamJet website or telephone reservation number.

Personal data that DreamJet collects within the meaning of French law no. 78-17 of January 6, 1978, may be subject to the right of access, amendment, correction and deletion that the interested party may exercise at any time by writing to DreamJet's head office at 21-37, rue de Stalingrad, 21-37, rue de Stalingrad, 21-37, rue de Stalingrad, of January 6, 1978, may be subject to the right of access, amendment, correction and deletion that the interested party may exercise at any time by writing to DreamJet's head office at 21-37, rue de Stalingrad, 21-37, rue de Stalingrad, 21-37, rue de Stalingrad, 94110 Arcueil, France, Attention: Customer Service; but DreamJet may keep data and information and/or disclose them to certain authorities, as required by applicable laws and regulations, in particular with respect to safety and security.

By accepting these terms and conditions, the Buyer agrees that his personal data may be used and disclosed to any third party as required by DreamJet to sell and perform the transportation services. DreamJet may also use this data to offer you products and services and to keep you informed of the evolution of its services.

In accordance with Article L.232-7 of the Internal Security Code, we inform you that air carriers may be required to transmit their passengers' reservation, check-in and boarding data (API/PNR) to the French administration, according to the processing methods and for the purposes set out in Decree No. 2014-1095 of 26/09/2014 amended by Decree 2018/714 of 3/08/18

DreamJet owns all intellectual property rights to the content of the DreamJet site; and its trademarks, logos, domain names, documents, photographic and audiovisual representations and all distinctive signs relating to them and, as such, are the intellectual property of DreamJet in which it holds commercial property rights. All brands mentioned on the DreamJet site are registered and therefore protected.

None of these items protected by intellectual and commercial property rights may be used without the express prior written consent of DreamJet. Without express written consent, DreamJet intellectual property may not be reproduced, disclosed, distributed, distributed, represented, distributed, translated, broadcast, modified, or transcribed, in whole or in part, in whole or in part, on any media.

Users of the DreamJet site may also not put a hyperlink on a website to the DreamJet site and/or the pages on the DreamJet site without the written consent of DreamJet.

These terms and conditions are governed by French law to the exclusion of all treaties and conventions and conflict of laws rules. Any dispute arising under these General Terms and Conditions will be subject to the jurisdiction of the French courts unless the public interest decides otherwise. The forum for consumer complaints regarding international flights to or from the United States is governed by the Montreal Convention or the Warsaw Convention, depending on the type of flight and its origin/destination

Under article R322-2 of the Civil Aviation Code, any liability action against the carrier may be brought either before the courts of the place where the carrier has its head office, or when they have an office through which the contract was concluded, or in the courts of the place where the applicant is traveling, as the plaintiff deems appropriate.

In the event of a dispute between the professional and the consumer, they will endeavour to find an amicable solution.

In the absence of an amicable agreement, the consumer has the option of referring free of charge to the consumer mediator responsible for the professional, namely the Association of European Mediators (AME CONSO), within one year from the date of the written complaint sent to the professional.

The referral to the consumer mediator must be made:

- or by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com ;

- or by post addressed to AME CONSO, 11 Place Dauphine — 75001 PARIS.

This site is published by DreamJet SAS, a simplified single-stock company, of 21-37, rue de Stalingrad, 94110 ARCUEIL, registered in the Créteil Trade and Companies Register under no. 798 090 627, registration of intra-community VAT no. FR 38798090627.

The DreamJet website is hosted by RUNISO, whose head office is located at 36, rue Laffitte 75009 PARIS - France DreamJet has obtained a European air transport operating license by the General Directorate of Civil Aviation of the DGAC. DreamJet has taken out professional liability insurance with AIG in accordance with current regulations.

Air carrier liability for employees and their baggage

There is no financial limit on liability if passengers are injured or die. Air carriers cannot contest claims for damages worth up to 113,100 SDR (or the approximate equivalent in local currency). Beyond this amount, the carrier may contest the claim by showing that it was not negligent or at fault.

If passengers die or are injured, the air carrier must make an advance payment to cover immediate financial needs within 15 days of identifying the persons eligible for compensation. In the event of death, this advance must be at least 16,000 SDR (or the approximate equivalent in local currency).

If passengers are delayed, the air carrier is required to cover their losses unless it has taken all reasonably foreseeable steps to avoid this or there is no way to take such action. Liability for passenger delays is limited to 4,694 SDR (or the approximate equivalent in local currency).

If baggage is delayed, the air carrier is required to cover the losses unless it has taken all reasonably foreseeable measures to avoid this or has been unable to take such action. Liability for late baggage is limited to 1,131 SDR (or the approximate equivalent in local currency).

The liability of the air carrier for loss, damage, or destruction of baggage is limited to 1,131 SDR (or the approximate equivalent in local currency). When baggage is carried as checked baggage, the carrier is liable even if it is not the fault, unless the baggage was faulty. When luggage is carried as hand luggage, the carrier is only liable if it is at fault.

Passengers may be eligible for increased liability limits if they make a special statement at least when they check their luggage and pay additional fees.

If their baggage is damaged, delayed, lost, or destroyed, passengers should file a complaint in writing with the air carrier as soon as possible. If checked baggage is damaged, written notice must be sent to the carrier within 7 days of receiving the checked baggage. In case of delay, written notification to the carrier must be given within 21 days from the date it was made available to the passenger.

Responsibility of the carrier with whom a contract has been concluded and of the carrier

If the air carrier operating the flight is not the one with which a contract has been concluded, passengers can complain to one of them. If the name or code of an air carrier is on the ticket, it is the air carrier with which a contract has been concluded.

Any action for damages must be brought within two years from the date the aircraft arrived or from the date it should have landed.

The rules described above are based on the Montreal Convention of May 28, 1999, as implemented in the European Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and the national legislation of the Member States.